Becoming a cabin crew member is a job with immense responsibilities and rewards. While keeping 850 passengers serene watered and fed, you’re also responsible for their safety in case of any accident or disturbance. It is a huge responsibility, but the reward is a lifestyle that many just dream about. Commencing the day in once city, the night in another, and then on another the next day. The next week could be another different set of cities. To get that cabin crew job, nonetheless, you will require some specialist training. And there is no place better to get cabin crew training than a training aircraft environment.
Training rooms are sometimes converted to work as a training aircraft for potential cabin crew. They have a wide array of user-friendly amenities like mock-up cabins. Although you can practice how to reach customers in these mock-ups, nothing else can prepare you for the confined space in which you will be working.
A regular training program with a training aircraft ambiance will assist to prepare the cabin crew for the type of emergency situation. There is an exit designed ad complete training in the operation of the cabin doors. The aircraft ambiance also enables for cabin crew training in Kolkata in some of the most stressful situations the job can bring up, like having to locate a toddler in a smoky cabin. There are also realistic situations of a fire breaking out in different parts of the cabin, comprising of the washroom, with realistic drills in how cabin crew should react. If the worst situation arises and the pilot becomes incapacitated, the cabin crew will already have the experience of the situations and the steps need to be performed.
knowledge of reason
Fortunately, the cabin crew course in Kolkata also covers the regular routine, day-to-day work of working for a busy airline. You will be trained in the utilization of the passenger address system, and the other aspects of the cabin crew. You will also get training in serving duty free, use of trolley and other aspects.
If you are already experienced or looking for a space to brush up your knowledge for any reason, then you should look for a cabin crew training institute. There is no substitute for a training aircraft ambiance speaking of a cabin crew training program.
Communication skill is the fundamental skill necessary for these young guys and girls who aspire to become a flight attendant or air hostess. If you are one of them, reading about this subject will benefit you, not only in the career as a cabin crew but also in your other attempts. As an air hostess, you will be continuously communicated and interact with the passengers. In some cases, we have a tendency to think that communication is what we speak or try to speak, but actually, it is much more than that. It refers to the entire procedure of sending the messages and what the other person perceived. As an air hostess or cabin crew, we are constantly serving the passengers. All our behavior and words are continuously monitored by the customers. Likewise, if you are interviewed for the position of cabin crew, you should display your competency in that sector. If you don’t make a positive impression during the interview, you will most likely not become an air hostess.
Various types of communication
Obviously, there are various types of communication, but we are not indulging in any academic discussion. You may just categorize it into written, non-verbal and verbal. Nonetheless, our daily dealings with the passengers, non-verbal or verbal, are more important. The written communication, though important in your company, should not be practiced with your passenger.
Voice tone: It will be apparent to a passenger when you sound angry or irritated, whether you actually are or not are vital, but what is perceived is important. The passenger won’t feel positive towards your airline. Be mindful of not putting yourself too high. Sometime, you might feel that the passenger is asking quite sarcastic or stupid questions. However, sarcasm is not for cabin crew, it is the biggest turn off for most people and the passengers. You should always actively listen to what the passenger is saying and respond to it and show you are friendly, interested, but professional simultaneously. We should never feel our passengers feel embarrassed. Don’t be bossy in your responses. The same also applies to the interview. Practice these skills as they might not be the natural thing for you.
It is also true that the tone of your voice is vital though difficult for us to gauge it personally. You may ask your friend how pleasant your voice actually is. You may also try to record it and listen to it. Try changing the pitch and tone once in a while.
You should always choose the right words while addressing the passenger in the flight. Never address them as uncle or aunty. You should always use mister or madam. You should always show respect and put your passenger in a high position and you are there to provide the best possible advice.
There are times when passengers just want to be left alone. The vital thing is for the crew to know when you should provide the service and when you should leave them alone. In an airline, the management has got constant complaints from the passengers that they were not given time to be alone, being awake to be served dinner or breakfast, etc.
Eye contact
This is another aspect of cultural implication. The Eastern culture tends to put less value to this, specifically, women are expected to be modest and not looking straight at another man. There are differences in cultures. Your eye contact will show interest. Don’t overdo it, as you may be accused of staring rudely.
Body language
Body language is the most vital message that we are sending. How we say our words impact the listeners more than the actual word. Be mindful as gestures are interpreted differently in different cultures. You are supposed to be a professional. Don’t hold your arms or lean against the wall. I saw it on some flight. To show interest, you should lean forward, but not that much. If the other person is shorter than you, bend forward so that you are at the same level as the person you are talking to. Turn your entire body to face the passenger and not just your neck. Your posture is important as it sends various messages to the passengers.
Customer service begins when the passengers aboard the aircraft with their boarding passes, are welcomed onboard and are helped with their seat locations and to store their hand luggage. Duties comprise serving beverages and foods, rendering items like duty-free items, menus, headsets, magazines, and various other items in a friendly, warm and confident way. You will also be expected to help and brief the special requirements of passengers, like minors traveling on their own, people with reduced mobility and visually impaired passengers. While serving in business class, you might have to sleep in flatbeds with pillows and blankets and to describe seat functionality to the passengers.
